Standard Shipping (Registered Mail): 10-20 working days *FREE SHIPPING IS STANDARD SHIPPING
These are estimated delivery times only, so ZEEMR can not guarantee an exact delivery time.
The estimated delivery time may be longer if any battery is included in your order.
Customs Clearance differs among countries so some delivery delays may occur.
· Track Package
After the order is shipped, you will receive a notification email containing the tracking number (you need to subscribe to the ZEEMR email newsletter when placing the order). You can enter the tracking number to check your package shipment status below. Pleasecontact ZEEMRCustomer Supportfor help if you are not able to track it.
· PO Boxes/APO/FPO Addresses
Shipments to PO Boxes, APO, and FPO may be declined.
· Address Information Requirement
For orders from below countries or regions, address information is specially required.
Hong Kong or Macao: Please fill address and name in Chinese (traditional).
Taiwan: Please fill address and name in Chinese (traditional), and provide a personal ID number due to Customs requirements.
Brazil: Please provide your tax number (CPF) at your address.
Chile: Please provide your individual tax number at your address.
Indonesia: Please provide your personal ID number at your address. Provide the NPWP number if you place the order as a company.
* IMPORTANT INFORMATION
ZEEMR assumes no responsibility for delayed or rejected orders due to the following reasons:
(a) Shipping time might be delayed for 3-7 days for transportation to remote regions. It might be 7 days longer if ships to islands areas like Hawaii, Puerto Rico, Canary Islands, etc.
(b) Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusing to receive, etc.
(c) Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
(d) Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
(e) The consignee address is a school, hotel, unit, or residential community to which the courier has no access. Please provide a permanent street address.
*Please confirm your address before payment. If you enter the wrong address, please contact ZEEMR Customer Supportin a timely manner.
Shipping Methods And Fees
· Standard Shipping
We offer free standard shipping service worldwideforall orders.
*Products with big volumes are excluded from the free shipping rule due to the dimensional weight calculated by the shipping company. (ZEEMR will contact the customers through emails or other methods if the free shipping service is not available for their orders. )
*Note: Due to the different tax policies of different countries, the taxes and fees are borne by the consumers themselves.
· Expedited Shipping
We offer expedited shipping service worldwide including the islands area. The shipping fee will be shown on the checkout page once the expedited shipping method is chosen.
*Note: Purchasers are responsible for customs duties, taxes, customs clearance, and other costs incurred when choosing expedited shipping.
· How long until my order ships?
All orders will be processed within 1-2 working days after your payment.
If we are experiencing a high volume of orders or some products are on backorder, shipments may be delayed by a few days.
If there will be a significant delay in the shipment of your order, we will contact you via email. Please make sure your email address is available and remember to check the email for the notification.
· After I place an order, how do I change my order before shipment?
The nation cannot be changed once an order has been placed. If you need to change these details, please cancel the order and purchase again. Please contact ZEEMRCustomer Supportwithin 24 hours of placing the order if you need to change the order product information or address.
· How do I cancel after I have placed the order, but it has not shipped?
You can contact ZEEMR Customer Support for canceling if your order has not been shipped. If your order has been shipped in less than 24 hours, please contact customer service to help. We will try to hold your order from the shipping company.
* It is impossible to cancel if your order has been shipped over 24 hours.
· Under what circumstances will ZEEMR cancel an order unilaterally?
a) Product(s) unavailable currently, ZEEMR tried to contact customers and does not get a reply in 7 days.
b) High-Risk Order(s) identified by Credit Card bank or Paypal. To ensure your card safety, we will cancel your order.
c) No Shipping Methods. If we are not able to ship to your location, your order will be canceled.
*The right of final interpretation of the shipping policy resides with ZEEMR.
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